The CompanyTruck Centre (WA) is WA's sole Volvo, UD and  Mack,  Truck Specialist Dealership'. With 8 branches operating successfully state wide, we pride ourselves in taking on the prestigious responsibility of being the 'Single Largest Truck Transport Solution in WA.TCWA has recently been acquired by Volvo Group, a global leader in next-gen technologies and sustainable road transport solutions. This acquisition brings exciting opportunities for access to world class resources, technologies and career development pathways, opening the door to some of the best opportunities in the industry. About the RoleAn exciting opportunity has become available for an experienced Service Advisor to join our busy Forrestfield team on a full time basis.You will be responsible for acting as the primary contact (both face-to-face and over the phone) between TCWA and our customers for all repair and maintenance work on their vehicles. You will need to be confident and responsible for scheduling work from the service counter to the workshop whilst providing exceptional customer service. The Successful ApplicantTo be considered for this position, you will have worked in a similar capacity with proven experience in providing exceptional customer service. In addition to your experience, you will possess the following:Mechanical aptitude to understand customer needs and service requirementsStrong interpersonal skills and the ability to work autonomously or in a teamExcellent time management, organisational and follow-up skillsStrong communication skills to engage effectively with stakeholdersThe ability to thrive in a fast paced environment with competing priorities Take ownership of your role and follow through until completion Intermediate proficiency with Microsoft Office and adaptability to software programsWhat we OfferCompetitive remuneration and annual CPI increasesLoyalty Leave - additional day of leave per year of service (up to 5 days)Employee referral bonusesRecognition and rewards for your effortsA commitment to safety with Zero Harm initiativeHealth and Wellbeing support through MATES program - EAP counselling and supportModern facilities with free onsite parking AUD Forrestfield 6058